Refund & Cancellation Policy

Agarwal-Domestic Packers and Movers believes in clear quotations, transparent communication and fair handling of cancellations, rescheduling and eligible refunds for relocation services in Chennai, Tamil Nadu and domestic destinations across India.

Last Updated: August 2026

Business Information

1. Purpose of This Policy

This Refund & Cancellation Policy explains the general process followed by Agarwal-Domestic Packers and Movers when a customer requests cancellation, rescheduling or a refund in connection with a relocation or transportation service.

The final commercial terms applicable to a particular booking may depend on the quotation, service confirmation, payment made, stage of the move and specific arrangements agreed with the customer.

2. Moving Quotations & Booking Confirmation

A quotation may be prepared based on information supplied by the customer, including the approximate volume of goods, pickup and delivery locations, moving date, floor level, access conditions, packing requirements and other services requested.

A quotation or enquiry does not automatically constitute a confirmed booking. A booking becomes subject to the specific confirmation and commercial terms communicated by the business.

3. Customer Cancellation Before Service Begins

Customers who need to cancel a confirmed moving service should contact us as soon as possible before the scheduled packing, loading or transportation work begins.

Where no service work, vehicle arrangement, manpower deployment or other non-recoverable booking expense has been incurred, an eligible advance may be considered for refund after applicable verification and adjustment.

4. Cancellation After Service Arrangements Have Started

If packing materials have been purchased or used, manpower has been assigned,
a vehicle has been scheduled, packing or loading has started, or other service-related expenses have already been incurred, the refundable amount may be reduced by the reasonable and applicable costs already incurred.

Any applicable refund will be assessed based on the actual stage of the booking and the services or expenses already incurred.

5. Same-Day Cancellation

Same-day cancellation requests may be subject to charges or deductions where resources have already been allocated for the move, including vehicle, manpower, packing materials, travel or other confirmed arrangements.

Customers should contact us immediately if an unexpected situation requires cancellation on the scheduled moving date.

6. Rescheduling a Moving Date

Customers may request a change to the scheduled moving date by contacting our team as early as possible.

Rescheduling is subject to vehicle availability, manpower availability, route planning and other operational considerations. If a requested change creates additional reasonable costs, those costs will be communicated before the revised arrangement is confirmed.

7. Cancellation by the Service Provider

In exceptional circumstances, operational constraints, safety concerns, natural events, transportation restrictions, vehicle issues or other unavoidable circumstances may affect a scheduled service. Where we are unable to provide the agreed service, we will communicate with the customer and discuss an appropriate alternative, rescheduling option or eligible refund based on the circumstances and applicable terms.

8. Refund Eligibility

A refund request may be reviewed where:

• The customer has cancelled the confirmed service.
• The service could not be provided by the business.
• An amount was paid in excess of the final agreed amount.
• A duplicate payment was made.
• Another refund situation is specifically covered by the applicable booking terms.

Refund eligibility will be reviewed against the actual booking, payment records and services or expenses already incurred.

9. Non-Refundable or Deductible Costs

Depending on the circumstances, amounts already spent or committed for a customer’s booking may be deducted when determining an eligible refund.
These may include:

• Used or specially purchased packing materials.
• Manpower already deployed.
• Vehicle booking or cancellation costs.
• Travel, loading or other operational expenses already incurred.
• Third-party charges that cannot reasonably be recovered.

Any deduction should be based on the applicable booking terms and the circumstances of the individual service.

10. Refund Request Process

To request a refund, customers should contact us using the official contact details on this website and provide sufficient information to identify the booking.

Where reasonably required, we may ask for the booking details, payment reference, customer name, registered contact number and other information necessary to verify the request.

11. Refund Processing

Once a refund is approved, it will normally be processed using the original payment method where reasonably practicable. The time required for the amount to appear in the customer’s account may also depend on the payment provider, bank or financial institution involved.

12. Incorrect or Duplicate Payments

If a customer believes that a payment was made twice or an incorrect amount was charged, the customer should contact us promptly with the relevant payment details. We will verify the transaction and, where appropriate, process the eligible adjustment or refund.

13. Service Complaints & Disputes

If you have a concern regarding a booking, cancellation, charge or refund,please contact us first so that the matter can be reviewed using the available booking and payment records. We aim to communicate clearly and resolve genuine customer concerns in a reasonable manner.

14. Policy Updates

This Refund & Cancellation Policy may be updated from time to time to reflect changes in our services, operational procedures or applicable requirements. The latest version will be published on this page with an updated revision date.

Need Help With a Cancellation or Refund?

Please contact our Chennai customer support team with your booking or payment details so we can review your request.

Agarwal-Domestic Packers and Movers Plot No. 30, Co-operative Nagar, Thiruverkadu, Chennai – 600077, Tamil Nadu, India

📞 Call +91 81231 54002

💬 WhatsApp Support

Important: Refund eligibility, cancellation charges and other commercial terms may vary according to the confirmed quotation, booking conditions, services already performed and expenses actually incurred. Customers should review the specific quotation or booking confirmation before making payment.