Terms & Conditions

These Terms & Conditions explain the general terms applicable to relocation, packing, moving, loading, unloading and transportation services provided by Agarwal-Domestic Packers and Movers from Chennai, Tamil Nadu.

Last Updated: August 2026

Business Information

1. Acceptance of Terms

By accessing this website, submitting an enquiry, requesting a quotation, confirming a moving service or using our relocation services, you acknowledge that you have read and understood these Terms & Conditions and agree to the terms applicable to your service.

2. Scope of Services

Depending on the customer’s requirements and the confirmed quotation, Agarwal-Domestic Packers and Movers may provide one or more of the following:

• Household and home shifting.
• Local and within-city relocation in Chennai.
• Domestic and intercity packing and moving.
• Office and commercial relocation.
• Packing and unpacking assistance.
• Loading and unloading.
• Household goods transportation.
• Bike and two-wheeler transportation.
• Car transportation through suitable vehicle carriers.
• Storage or related relocation support where specifically agreed.

Only the services specifically included in the customer’s confirmed quotation or booking should be considered part of the agreed service.

3. Quotations & Estimates

Moving quotations are generally prepared using information provided by the customer, including origin and destination, approximate volume of goods, property type, floor level, access conditions, packing requirements, vehicle requirements and requested services.

A quotation is an estimate based on the information available at the time. Where actual requirements differ materially from the information provided, the final charges may need to be reviewed and communicated before additional work is undertaken.

4. Booking Confirmation

A customer enquiry or quotation request does not by itself guarantee a vehicle, moving date, manpower or service slot. A booking becomes confirmed only after the required confirmation process and any applicable advance payment or booking formalities have been completed.

5. Customer Responsibilities

Customers are responsible for providing accurate and complete information required for planning the move.

• Provide correct pickup and delivery addresses.
• Provide accurate information about the quantity and type of goods.
• Inform us about floor levels, lifts, stairs, parking restrictions and access limitations.
• Identify fragile, valuable or special-care items before packing.
• Remove personal documents, cash, jewellery and other highly valuable personal items unless specifically agreed otherwise.
• Ensure that prohibited or restricted goods are not included in the shipment.
• Provide reasonable access to the premises at the agreed time.

6. Prohibited & Restricted Items

Customers must not include prohibited, illegal, dangerous or restricted items in a shipment.

Examples may include explosives, illegal substances, hazardous chemicals, flammable materials, unlawful weapons, prohibited goods, cash, jewellery or other items that cannot lawfully or safely be transported through the agreed service.

Where there is uncertainty about whether an item can be transported, the customer should disclose the item before the booking is confirmed.

7. Packing & Handling

Where professional packing is included in the confirmed service, appropriate packing materials and handling methods will be selected according to the nature of the goods. Customers should disclose fragile, unusually heavy, valuable or special-care items before packing begins.

8. Loading, Transportation & Delivery

Transportation timelines are estimated according to distance, route, traffic, weather, road conditions, regulatory requirements, vehicle availability and other operational circumstances. Estimated delivery dates are therefore subject to reasonable changes caused by circumstances beyond our control.

9. Additional Services & Charges

Additional charges may apply where the actual requirements differ from the confirmed quotation or where the customer requests additional work.

Examples may include:

• Additional goods or substantially higher volume.
• Additional packing or unpacking work.
• Extra manpower requested by the customer.
• Additional floors or difficult access conditions.
• Waiting time caused by customer-side delays.
• Additional handling or transportation requirements.
• Services requested after the original quotation was prepared.

Where practicable, additional charges will be communicated to the customer before the additional service is undertaken.

10. Payment Terms

Payment terms will be communicated during the quotation and booking process.
Customers should make payments only through the payment method or account details officially communicated by Agarwal-Domestic Packers and Movers.

Customers should retain payment confirmations, receipts, quotations and other relevant booking records for their reference.

11. Cancellation & Refunds

Cancellations, rescheduling requests and refunds are handled according to our published Refund & Cancellation Policy and the specific terms communicated with the customer’s booking.

Customers should contact us as early as possible if they need to cancel or reschedule a confirmed service.

12. Customer Communication

Customers may communicate with our team through the official phone number, WhatsApp contact or other contact channels published on this website.
Customers should verify important booking details, quotations and payment instructions before proceeding.

13. Website Information

We make reasonable efforts to keep website information accurate and up-to-date. However, service availability, pricing, routes, estimated timelines and operational details may change. The quotation or booking confirmation applicable to the customer should be treated as the primary reference for the agreed service.

14. Third-Party Services

Where a service involves third-party transportation, storage, carriers, vendors or other service providers, the applicable arrangements and responsibilities will depend on the confirmed service and the parties involved. Any material third-party involvement should be communicated to the customer where applicable.

15. Limitation of Website Content

Information published on this website is intended to provide general information about our relocation services. It should not be interpreted as a guarantee of a particular price, delivery date, route, vehicle type, service outcome or availability unless specifically confirmed in writing.

16. Privacy & Customer Information

Personal information submitted through our website, enquiry forms, phone calls or other communication channels is handled in accordance with our
Privacy Policy. Customers should review the Privacy Policy for information about how personal information may be collected and used.

17. Intellectual Property

Unless otherwise stated, website text, graphics, logos, images, page content, design elements and other materials published on this website belong to or are used by the business with appropriate rights. Website content should not be copied, reproduced or commercially reused without appropriate authorization.

18. Events Beyond Reasonable Control

Service schedules may be affected by circumstances beyond reasonable control, including severe weather, natural events, road closures, traffic restrictions, strikes, government directions, accidents, transportation disruptions, emergencies and other unforeseen operational circumstances.

Where such circumstances affect a booking, we will communicate with the customer and make reasonable efforts to arrange an alternative or revised schedule.

19. Customer Complaints

Customers are encouraged to contact us promptly if they have a concern regarding a quotation, booking, service, payment, cancellation or delivery. Providing relevant booking information helps us investigate and respond more efficiently.

20. Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes in our services, business procedures or applicable requirements.
The latest version will be published on this page together with the applicable revision date.

Questions About Our Terms?

For questions regarding a quotation, booking, cancellation, payment or relocation service, contact our Chennai support team.

Agarwal-Domestic Packers and Movers
Plot No. 30, Co-operative Nagar, Thiruverkadu, Chennai – 600077, Tamil Nadu, India

📞 Call +91 81231 54002

💬 WhatsApp Support

Important: These Terms & Conditions are intended to clearly explain the general terms of using our website and relocation services. The specific quotation, booking confirmation and service terms communicated to the customer may contain additional details applicable to an individual move.